How to process a Refund request

Created by Giri Subramonian, Modified on Mon, Jan 13 at 4:48 PM by Giri Subramonian

In the world of business, processing refunds is a critical aspect that can significantly impact customer

relationships.

Delays or complications in refund processing can lead to customer dissatisfaction and strain the trust

between businesses and your clients.

With SOUS, Chefs can effortlessly initiate refund requests, by following the below steps.

Open the Event you want to process Refund.
Click Manage Invoice.
Navigate to Transaction History tab. This tab displays a comprehensive overview of all financial transactions associated with the event.
Locate the entry, click on the 3 vertical dots associated with the entry, revealing a dropdown menu of options.
From the sub menu, select either "Refund" or "Partial Refund" option to initiate the refund process.

It will take 1-5 days for the refund to reflect your customer's account. 

It is essential to note that fees and charges taken are eligible for refunds. While SOUS platform facilitates smooth refund processing, there may be certain fees and charges that are non-refundable. To avoid any misunderstandings, please click here for more information.

We cannot refund cash transactions in SOUS. As these transactions originated outside SOUS like Cashapp, Venmo, GooglePay etc, a refund also needs to be processed outside SOUS using similar means.