Sous provides multiple ways to get help and support, depending on your plan. Whether you prefer self-help resources, submitting a support ticket, or speaking with a real person, we’ve made it simple to get the assistance you need.
Support Portal (Self-Help)
All users have access to our Support Portal, which includes:
Help articles
Video tutorials
You can use the portal to quickly find answers to common questions or step-by-step guides.
Submitting a Support Ticket
If you need assistance beyond self-help resources, you can submit a support ticket:
Visit our Support Portal.
Click Submit a ticket.
Fill out the ticket form with your issue and submit it.
Our team will respond according to your plan’s support level.
You can also email support@getsous.com to create a ticket directly.
Support Calls & Screenshare
Available for ⚡ Pro and Grow plans.
Schedule a call with our support team for hands-on guidance.
Screenshare sessions allow us to troubleshoot or guide you through tasks in real time.
Support Levels by Plan
| Support Feature | Solo | Pro | Grow |
|---|---|---|---|
| Help Docs / Videos | ✅ | ✅ | ✅ |
| Support Ticketing via Email | ✅ | ✅ | ✅ |
| Support Calls + Screenshare | ✅ | ✅ | ✅ |
| Enhanced Support (Priority Resolution) | ✅ | ✅ | |
| Personalized Tech Consultations | ✅ | ||
| Custom Setup Help | One-Time (Guided) | 2x Hands-On Sessions | Done-for-You Anytime |
Help Docs / Videos: Self-service guides and tutorials available to all users.
Support Ticketing via Email: Submit a ticket through the portal or via email; responses depend on plan.
Support Calls + Screenshare: One-on-one sessions for guidance or troubleshooting.
Enhanced Support: Priority ticket resolution for faster response times.
Personalized Tech Consultations: Get support for a wide range of tech needs beyond Sous, from workflow setup to integrating tools.
Custom Setup Help: Assistance setting up your account or workflow; varies by plan.
How to Choose the Right Support Option
Solo users: Start with self-help resources or submit a ticket and get screenshare assistance.
Pro users: Get 2x hands-on support sessions and enhanced support.
Grow users: Take advantage of priority resolution, personalized tech consultations, and comprehensive setup help.
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